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Product Management Design Question: Sketch of mobile app interface showing community help requests and offers

Asked at Meta

15 mins

How would you design an app to make it easier for people to help other people?

Product Design Medium Member-only
User Segmentation Feature Prioritization Product Strategy Social Networking Gig Economy Community Services
User Experience Product Design Social Impact Community Engagement Mobile Apps

Alright, let's dive into designing an app to make it easier for people to help other people. This is an exciting challenge that touches on social impact, community building, and leveraging technology for good.

Introduction

I'm going to approach this by first clarifying some key aspects, then we'll explore the market opportunity, define our user segments, identify pain points, and develop a solution. We'll wrap up by discussing success metrics and next steps. Does this sound like a good plan?

Step 1

Clarifying Questions

  • Based on the problem description, I'm thinking this might be a standalone product rather than an extension of an existing ecosystem. Is that correct?

Why it matters: This helps determine if we're working within existing constraints or have more freedom to innovate. Expected answer: Yes, it's a new standalone product. Impact on approach: We'll need to consider building a user base from scratch and potentially integrating with other platforms.

  • Given the broad nature of "helping people," I'm wondering if there's a specific type of help or area of focus we should prioritize?

Why it matters: This will significantly impact our user segmentation and feature prioritization. Expected answer: Open to any type of help, but perhaps focusing on local community assistance. Impact on approach: We'll design for flexibility but may emphasize features that facilitate local connections.

  • I'm curious about the timeline and resources available for this project. Are we thinking about a quick MVP or a more comprehensive long-term solution?

Why it matters: This affects the scope of our initial release and how we prioritize features. Expected answer: We're looking for an MVP within 3-4 months, with plans to iterate. Impact on approach: We'll focus on core features that deliver immediate value and can be built upon.

Propose the Goal

Given the focus on helping people, I believe our goal should be to create a platform that connects those who need help with those who can provide it, fostering a sense of community and making it easy to contribute positively to others' lives. Does this align with your vision?

Define the Scope

For this product design challenge, should we focus on creating a mobile app that facilitates peer-to-peer help requests and offers within local communities?

Based on the answers, I'll assume we're designing a standalone mobile app focused on local community assistance, with an MVP timeline of 3-4 months.

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