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Product Management Design Question: Create a system to connect patients with suitable doctors efficiently

Asked at Meta

15 mins

Design a product to help find new doctors.

Product Design Medium Member-only
Product Design User Segmentation Problem Prioritization Healthcare Technology Telemedicine
User Experience AI/ML Healthcare Tech Telemedicine Doctor Discovery

Introduction

Designing a product to help find new doctors is a critical challenge in today's healthcare landscape. This task involves creating a solution that simplifies the process of connecting patients with appropriate medical professionals, considering factors like specialization, location, availability, and patient preferences. I'll approach this design challenge systematically, focusing on user needs, market dynamics, and technological possibilities.

Tip

Does this approach align with your expectations? I'd be happy to adjust my focus if needed.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this might be for a specific company's existing product. Is that the case, or should we approach this as a standalone solution?

Why it matters: Helps frame the solution within company constraints or as an independent product. Expected answer: Let's treat it as a standalone solution. Impact on approach: We'll need to consider building from scratch, including user acquisition strategies.

  • Given the healthcare focus, I'm assuming we're designing for a well-established tech company with experience in related fields. Is this correct, or should we consider a startup context?

Why it matters: Influences available resources and regulatory compliance capabilities. Expected answer: Correct, it's for an established tech company. Impact on approach: We can leverage existing infrastructure and focus on integration with other health-related products.

  • Are there any specific time or resource constraints we should be aware of for this product design?

Why it matters: Helps prioritize features and set realistic development timelines. Expected answer: No specific constraints, focus on the best possible solution. Impact on approach: We can propose more comprehensive features but should still prioritize based on impact.

Propose the Goal

Given the focus on finding new doctors, I believe our goal should be to create a user-friendly platform that efficiently connects patients with suitable healthcare providers, improving access to quality medical care. Does this align with your vision?

Define the Scope

For this product design challenge, should we focus on primary care physicians, or include specialists as well?

Based on your answers, I'll assume we're designing a standalone product for an established tech company, focusing on both primary care and specialist doctors, without specific time or resource constraints.

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