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Product Management Analytics Question: Measuring success of Facebook Campus feature for college students

Asked at Meta

15 mins

Measure the success of Facebook Campus.

Product Success Metrics Medium Member-only
Metric Definition Stakeholder Analysis Product Strategy Social Media Education Technology Digital Marketing
Social Media User Engagement Product Analytics Facebook Higher Education

Introduction

Measuring the success of Facebook Campus requires a comprehensive approach that considers multiple stakeholders and metrics. To effectively evaluate this product, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Framework Overview

I'll follow a simple success metrics framework covering product context, success metrics hierarchy.

Step 1

Product Context

Facebook Campus is a college-focused feature within the main Facebook app, designed to connect students with their campus community. It aims to recreate the original Facebook experience for today's college students, providing a dedicated space for campus-specific interactions.

Key stakeholders include:

  1. College students: Seeking to connect with peers and engage in campus life
  2. Universities: Looking to foster community engagement and improve student experience
  3. Facebook: Aiming to attract and retain younger users, a demographic they've been struggling with

User flow:

  1. Students sign up using their college email
  2. They create a profile within Campus, separate from their main Facebook profile
  3. Users can join groups, events, and chat rooms specific to their college
  4. They can also access a campus-only News Feed and marketplace

Facebook Campus fits into the company's broader strategy of segmenting user experiences and recapturing younger audiences. It competes indirectly with platforms like Discord and GroupMe, which have gained popularity among college students for group communications.

Product Lifecycle Stage: Facebook Campus is in the growth stage, having launched in 2020 and gradually expanding to more colleges. The focus is on increasing adoption and engagement among existing users while expanding to new campuses.

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