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Product Management Improvement Question: Facebook Pages redesign focusing on small business needs and engagement

Asked at Meta

15 mins

How would you redesign Facebook Pages?

Product Improvement Medium Member-only
Product Strategy User Empathy Feature Prioritization Social Media Digital Marketing Small Business
Social Media User Experience Engagement Product Improvement Business Tools

Introduction

Facebook Pages are a crucial part of Facebook's ecosystem, serving as a platform for businesses, organizations, and public figures to connect with their audience. To redesign Facebook Pages, we need to consider the evolving needs of both page owners and followers, as well as the changing landscape of social media and digital marketing. I'll approach this redesign by focusing on user experience, engagement, and value creation for all stakeholders involved.

Step 1

Clarifying Questions (5 mins)

Before diving into the redesign, I'd like to ask a few key questions to ensure we're aligned on the scope and objectives:

  • What are the primary pain points or areas of improvement identified for Facebook Pages?

Why this matters: Understanding existing issues helps focus our redesign efforts. Hypothetical answer: Declining organic reach, difficulty in managing multiple pages, and lack of advanced analytics. Impact: This would guide us to prioritize features that boost visibility, streamline management, and provide deeper insights.

  • How has user behavior on Facebook Pages changed in recent years?

Why this matters: Adapting to evolving user preferences is crucial for maintaining relevance. Hypothetical answer: Users are engaging more with video content and expecting real-time interactions. Impact: We'd need to emphasize video-centric features and real-time engagement tools in our redesign.

  • What are the key business objectives for Facebook in redesigning Pages?

Why this matters: Aligning the redesign with overall business goals ensures strategic relevance. Hypothetical answer: Increasing ad revenue, improving user retention, and competing with other platforms like LinkedIn for professional networking. Impact: We'd focus on features that enhance monetization opportunities and professional networking capabilities.

  • Are there any technical constraints or upcoming platform changes we should be aware of?

Why this matters: Technical limitations could impact the feasibility of certain redesign ideas. Hypothetical answer: Facebook is moving towards a more privacy-focused platform and integrating messaging across its apps. Impact: We'd need to consider privacy features and cross-app messaging integration in our redesign.

Based on these hypothetical answers, I'll assume that our redesign should focus on improving organic reach, enhancing video capabilities, streamlining page management, providing advanced analytics, and integrating privacy-focused features while aligning with Facebook's broader business objectives.

Tip

At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.

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