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Product Management Root Cause Analysis Question: Facebook Reels watch time decrease investigation

Asked at Meta

15 mins

Why did video watch time on Facebook Reels decrease by 15% month-over-month despite increased content creation?

Data Analysis Hypothesis Formation Problem-Solving Social Media Digital Entertainment Technology
Social Media Root Cause Analysis User Behavior Algorithm Optimization Video Engagement

Introduction

The recent 15% decrease in video watch time on Facebook Reels month-over-month, despite increased content creation, is a concerning trend that requires immediate attention. To address this issue, I'll employ a systematic approach to identify, validate, and resolve the root cause while considering both short-term fixes and long-term strategic implications.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • What specific metrics are we using to measure content creation, and how has it increased?

  • Are there any particular user segments or demographics that show a more significant decrease in watch time?

  • Have there been any recent changes to the Reels algorithm or user interface?

  • How does this 15% decrease compare to historical fluctuations in watch time?

  • Are there any seasonal factors that typically affect Reels engagement during this period?

  • Have we observed any changes in competitor platforms that might be drawing users away?

These questions are crucial for understanding the context and scope of the issue. For instance, knowing which user segments are most affected could point to specific usability or content relevance problems. Information about recent changes to the algorithm or UI could reveal potential technical causes. Comparing the decrease to historical data helps determine if this is an anomaly or part of a larger trend.

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