how would you measure the success of gokada's ride-hailing service?

Introduction

Measuring the success of Gokada's ride-hailing service requires a comprehensive approach that considers multiple stakeholders and metrics. To effectively evaluate this product, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Gokada is a ride-hailing service operating in Nigeria, primarily focused on motorcycle taxis (okadas) in Lagos. The service aims to provide safe, efficient, and affordable transportation in a city known for its traffic congestion.

Key stakeholders include:

• Riders: Seeking quick, affordable transportation
• Drivers: Looking for steady income and flexible work
• Gokada: Aiming for profitability and market share
• Local government: Concerned with safety and regulation

User flow:

1. Open app and request ride
2. Driver accepts and arrives at pickup location
3. Rider takes trip to destination
4. Payment processed and both parties rate the experience

Gokada fits into the broader strategy of improving urban mobility in African cities. Compared to competitors like Uber and Bolt, Gokada's focus on motorcycles gives it an edge in navigating Lagos traffic.

Product Lifecycle Stage: Growth - Gokada is expanding its user base and refining its service, but hasn't yet reached maturity in the market.

Software considerations:

• Platform: Mobile app (iOS/Android) and web interface
• Integration points: Payment gateways, mapping services, SMS notifications
• Deployment model: Cloud-based with regular app updates