How can Origami Risk balance the depth of risk analytics offered in its ERM software with the need for easy interpretation by non-technical users?

Introduction

Balancing the depth of risk analytics with user-friendly interpretation in Origami Risk's ERM software presents a critical product trade-off. This scenario involves weighing the power of advanced risk analysis against the need for accessibility among non-technical users. I'll address this challenge by examining key aspects, including user needs, technical capabilities, and business objectives.

Step 1

Clarifying Questions (3 minutes)

• Based on the current market trends, I'm thinking Origami Risk might be facing increased competition. Could you provide insights into our market position and primary competitors?

Why it matters: Helps contextualize the urgency of this trade-off Expected answer: We're a market leader but facing pressure from new entrants Impact on approach: Would influence the balance between innovation and maintaining current user base

• Considering our revenue model, I assume we have different tiers of service. How does the depth of analytics correlate with our pricing structure?

Why it matters: Informs potential segmentation of features Expected answer: Higher tiers offer more advanced analytics Impact on approach: Could lead to a tiered solution for different user types

• Looking at user behavior, I'm curious about the split between technical and non-technical users. Do we have data on the proportion of each user type and their engagement levels?

Why it matters: Crucial for understanding the scale of the trade-off Expected answer: 60% non-technical, 40% technical, with technical users showing higher engagement Impact on approach: Would guide the balance of features and UI design

• From a technical standpoint, I'm wondering about the current architecture of our analytics engine. How modular is it, and what's our capacity for creating different user interfaces?

Why it matters: Determines the feasibility of a multi-faceted solution Expected answer: Fairly modular, with some limitations on UI customization Impact on approach: Would influence the extent of personalization possible

• Regarding our development resources, what's our current team capacity for working on this trade-off? Are we looking at a short-term fix or a long-term overhaul?

Why it matters: Helps scope the scale of potential solutions Expected answer: Limited resources for next quarter, but potential for larger project next year Impact on approach: Would shape the phasing and prioritization of features