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Introduction
To enhance TeleTracking's patient flow software and reduce emergency department wait times, we need to take a comprehensive approach that considers all stakeholders in the healthcare ecosystem. I'll outline a strategy that focuses on optimizing the software's capabilities, improving user experience, and leveraging data-driven insights to streamline patient flow.
Step 1
Clarifying Questions (5 mins)
Why it matters: Determines the focus of our user experience improvements Expected answer: A combination of nurses, administrators, and ED staff Impact on approach: Would tailor solutions to address pain points for each user group
Why it matters: Helps identify if there's an adoption problem or a feature gap Expected answer: 70% adoption rate among ED staff Impact on approach: Would focus on feature enhancements if adoption is high, or on improving onboarding if low
Why it matters: Identifies areas where we can gain a competitive edge Expected answer: TeleTracking performs well but lags behind in real-time bed management Impact on approach: Would prioritize improvements in real-time bed tracking and allocation
Why it matters: Ensures our solution aligns with broader organizational goals Expected answer: Reducing average ED wait time by 25% and improving patient satisfaction scores Impact on approach: Would focus on features that directly impact these metrics
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