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Product Management Design Question: WhatsApp interface mockup showing event planning feature integrated into chat

Asked at Meta

15 mins

How can Whatsapp create a feature that enables users to conveniently organize simple single-task events like dinner or a movie night directly within the Whatsapp platform?

Product Design Medium Member-only
Feature Ideation User Experience Design Product Strategy Social Media Messaging Event Planning
User Engagement Feature Development Messaging Apps Product Design Social Planning

Introduction

WhatsApp's potential feature for organizing simple single-task events directly within the platform presents an exciting opportunity to enhance user engagement and streamline social planning. This feature could seamlessly integrate event organization into users' existing communication flows, making it easier to coordinate activities like dinner or movie nights. Let's explore how we can design this feature to maximize user value and align with WhatsApp's core strengths.

Tip

Does this sound good? Shall we proceed with this approach?

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this is specifically for WhatsApp's existing product. Is that correct?

Why it matters: Helps frame the solution within WhatsApp's ecosystem and constraints Expected answer: Yes, we're working within WhatsApp's platform Impact on approach: We'll leverage existing WhatsApp features and align with their current product suite

  • I'm assuming WhatsApp wants to keep this feature simple and integrated with their core messaging functionality. Is that the right direction?

Why it matters: Determines the scope and complexity of the solution Expected answer: Yes, simplicity and integration are key Impact on approach: We'll focus on lightweight solutions that don't disrupt the main chat experience

  • Are there any specific user segments or use cases WhatsApp wants to prioritize for this feature?

Why it matters: Helps narrow down the target audience and use cases Expected answer: Focus on casual, social event planning among friends and small groups Impact on approach: We'll tailor the solution to informal, small-scale events rather than large or professional gatherings

Propose the Goal

Given WhatsApp's focus on simple, reliable messaging, I believe the goal is to create a seamless, integrated event planning feature that enhances user engagement without complicating the core chat experience. Does this align with your vision?

Define the Scope

For this product design challenge, should we focus on creating a feature that allows users to plan simple events directly within existing chat threads?

Based on the answers, I'll assume we're designing a lightweight, integrated event planning feature for WhatsApp, focusing on casual, social events among friends and small groups, while maintaining the simplicity of the core messaging experience.

Tip

I'll take a moment to organize my thoughts before moving to the next step.

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