How would you define the success of Pantheon's Global CDN service?

Introduction

Defining the success of Pantheon's Global CDN service requires a comprehensive approach that considers multiple stakeholders and metrics. To address this product success metrics challenge effectively, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Pantheon's Global CDN (Content Delivery Network) is a distributed network of servers designed to deliver web content to users with high availability and performance. Key stakeholders include:

1. Website owners/developers: Seeking improved site performance and user experience
2. End-users: Expecting fast, reliable access to web content
3. Pantheon: Aiming to differentiate its hosting platform and increase revenue

User flow:

1. Content is published to Pantheon's platform
2. CDN caches content across global edge locations
3. User requests content from nearest edge server
4. If not cached, CDN fetches from origin and caches for future requests

The Global CDN fits into Pantheon's strategy of providing a comprehensive, high-performance web hosting platform. It competes with other CDN providers like Cloudflare and Fastly, differentiating through tight integration with Pantheon's hosting environment.

Product Lifecycle Stage: Growth - The CDN market is mature, but Pantheon's offering is still expanding its feature set and customer base.

Software-specific context:

• Platform: Built on Fastly's CDN infrastructure
• Integration: Deeply integrated with Pantheon's hosting platform
• Deployment: Automatically enabled for all Pantheon sites