How would you define the success of Resideo's Total Connect 2.0 mobile app?

Introduction

Defining the success of Resideo's Total Connect 2.0 mobile app requires a comprehensive approach that considers multiple stakeholders and metrics. To address this product success metrics challenge, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Resideo's Total Connect 2.0 is a mobile app that integrates with the company's smart home security and automation systems. It allows users to remotely monitor and control their home security, thermostats, cameras, and other connected devices.

Key stakeholders include:

• Homeowners: Seeking convenience, security, and energy efficiency
• Professional installers: Looking for easy setup and maintenance
• Resideo: Aiming to increase market share and recurring revenue
• Monitoring centers: Requiring reliable communication and low false alarm rates

User flow:

1. Login: Users authenticate securely to access their system
2. Dashboard: View system status, recent events, and quick actions
3. Device control: Arm/disarm security, adjust thermostats, view cameras
4. Notifications: Receive and respond to alerts for various events
5. Automation: Set up and manage rules for device interactions

The app fits into Resideo's broader strategy of providing integrated smart home solutions, competing with players like ADT, Vivint, and Ring. It's a mature product in the growth stage of its lifecycle, focusing on user acquisition and engagement.

Software-specific context:

• Platform: iOS and Android native apps
• Integration: Connects with Resideo's cloud services and local hardware
• Deployment: Regular updates through app stores, with server-side feature flags