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Product Management Metrics Question: Measuring success of Luno's core cryptocurrency exchange feature

Asked at Luno

12 mins

how would you measure the success of luno's luno core feature?

Product Success Metrics Medium Member-only
Metric Definition Data Analysis Strategic Thinking Cryptocurrency Fintech Digital Banking
User Engagement Product Metrics Fintech KPIs Cryptocurrency

Introduction

Measuring the success of Luno's core feature is crucial for understanding its impact and guiding future development. To approach this product success metrics problem effectively, I will follow a simple product success metric framework. I'll cover core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Framework Overview

I'll follow a simple success metrics framework covering product context, success metrics hierarchy.

Step 1

Product Context

Luno is a cryptocurrency exchange platform that allows users to buy, sell, and store digital currencies. The core feature we're focusing on is likely the trading functionality, which enables users to exchange fiat currencies for cryptocurrencies and vice versa.

Key stakeholders include:

  • Users: Seeking a secure and user-friendly platform for cryptocurrency transactions
  • Luno: Aiming to increase user base, transaction volume, and revenue
  • Regulators: Ensuring compliance with financial regulations
  • Cryptocurrency ecosystem: Promoting adoption and liquidity

User flow:

  1. Account creation and verification
  2. Funding account with fiat currency
  3. Placing buy/sell orders for cryptocurrencies
  4. Managing portfolio and withdrawing funds

Luno's core feature aligns with the company's strategy of making cryptocurrency accessible to a global audience. Compared to competitors like Coinbase or Binance, Luno focuses on emerging markets and emphasizes education alongside trading.

Product Lifecycle Stage: Growth phase - Luno is expanding its user base and geographic reach while continuously improving its core features.

Software-specific context:

  • Platform: Web and mobile applications
  • Integration points: Banking systems, blockchain networks
  • Deployment model: Cloud-based with regular updates

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