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Product Management Analytics Question: Evaluating success metrics for OakNorth's AI-driven commercial lending platform

how would you measure the success of oaknorth's oaknorth core feature?

Product Success Metrics Hard Member-only
Metric Definition Data Analysis Strategic Thinking Banking Financial Services Technology
Product Analytics Success Metrics Fintech Risk Assessment Commercial Lending

Introduction

Measuring the success of OakNorth's OakNorth Core feature requires a comprehensive approach that considers multiple stakeholders and aligns with the company's broader strategy. To effectively evaluate this product success metrics problem, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Framework Overview

I'll follow a simple success metrics framework covering product context, success metrics hierarchy.

Step 1

Product Context

OakNorth Core is a cloud-based credit and portfolio monitoring platform designed for commercial lenders. It leverages big data analytics and machine learning to provide real-time insights into borrower behavior and market trends. The key stakeholders include:

  1. Commercial lenders (primary users)
  2. Bank executives and risk managers
  3. Borrowers (indirectly affected)
  4. OakNorth's product team and investors

The user flow typically involves:

  1. Data ingestion: Lenders input borrower and market data into the system.
  2. Analysis: The platform processes the data using AI algorithms.
  3. Insight generation: Users receive actionable insights and risk assessments.
  4. Decision-making: Lenders use these insights to make informed lending decisions.

OakNorth Core fits into the company's strategy of revolutionizing commercial lending through technology-driven risk assessment. It competes with traditional credit scoring models and newer fintech solutions, differentiating itself through its focus on commercial lending and real-time monitoring capabilities.

In terms of product lifecycle, OakNorth Core is in the growth stage, with increasing adoption among banks and financial institutions globally.

Software-specific context:

  • Platform: Cloud-based SaaS solution
  • Integration points: Core banking systems, external data sources
  • Deployment model: Customized for each client with ongoing support and updates

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