Introduction
Measuring the success of Riverbed Technology's SteelHead WAN optimization solution requires a comprehensive approach that considers multiple stakeholders and metrics. To address this product success metrics challenge, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.
I'll follow a simple success metrics framework covering product context, success metrics hierarchy.
Step 1
Product Context
SteelHead is Riverbed's flagship WAN optimization solution, designed to improve network performance and application delivery across wide-area networks. It's primarily targeted at enterprise customers with distributed offices and data centers.
Key stakeholders include:
- IT managers: Seeking improved network performance and cost savings
- End-users: Expecting faster application response times
- C-suite executives: Looking for increased productivity and ROI
- Network administrators: Needing simplified management and troubleshooting
User flow typically involves:
- Initial deployment and configuration of SteelHead appliances
- Ongoing monitoring and optimization of WAN traffic
- Troubleshooting and fine-tuning as needed
SteelHead fits into Riverbed's broader strategy of providing end-to-end visibility and performance solutions for enterprise networks. It competes with solutions from Cisco and Silver Peak, differentiating through its deep application optimization capabilities and integration with Riverbed's broader portfolio.
In terms of product lifecycle, SteelHead is a mature product but continues to evolve with new features and cloud integration capabilities.
Hardware considerations:
- Manufacturing and supply chain management for physical appliances
- Integration with existing network infrastructure
- Regular hardware refreshes to keep up with increasing bandwidth demands
Software considerations:
- Continuous updates to support new applications and protocols
- Integration with cloud services and software-defined networking platforms
- Deployment options including physical, virtual, and cloud-based instances
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