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Product Management Analytics Question: Measuring success of Zomato's restaurant discovery feature using key metrics

Asked at Zomato

12 mins

how would you measure the success of zomato's restaurant discovery feature?

Product Success Metrics Medium Member-only
Metric Definition Data Analysis Strategic Thinking Food Tech Restaurant Industry E-commerce
User Engagement Data Analysis Product Metrics Food Tech Feature Success

Introduction

Measuring the success of Zomato's restaurant discovery feature is crucial for understanding its impact on user satisfaction, business growth, and overall platform performance. To approach this product success metrics problem effectively, I'll follow a simple product success metric framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Framework Overview

I'll follow a simple success metrics framework covering product context, success metrics hierarchy.

Step 1

Product Context

Zomato's restaurant discovery feature is a core functionality of their food delivery and dining platform. It allows users to search for and explore restaurants based on various criteria such as cuisine, location, ratings, and price range. The feature aims to help users find suitable dining options quickly and easily.

Key stakeholders include:

  1. Users: Looking for convenient and reliable restaurant recommendations
  2. Restaurant owners: Seeking increased visibility and customer traffic
  3. Zomato: Aiming to drive user engagement and monetization

User flow:

  1. Open app and access discovery feature
  2. Input search criteria (e.g., location, cuisine)
  3. Browse results, view restaurant details, and read reviews
  4. Make a decision (order food, book a table, or save for later)

This feature is central to Zomato's strategy of being a comprehensive food services platform. It competes with similar offerings from platforms like Yelp and Google Maps, but with a stronger focus on the food and dining experience.

In terms of product lifecycle, the restaurant discovery feature is in the maturity stage, with ongoing refinements and improvements to maintain its competitive edge.

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