What factors are causing the increased error rates in Blue Prism's Robotic Operating Model deployments this month?

Introduction

The increased error rates in Blue Prism's Robotic Operating Model deployments this month present a critical challenge that requires immediate attention and a systematic approach to resolution. As we delve into this issue, we'll employ a structured framework to identify, validate, and address the root cause while considering both short-term fixes and long-term strategic implications.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking there might be a recent change in the deployment process. Has there been any update to the Blue Prism platform or deployment procedures in the last month?

Why it matters: Recent changes often correlate with performance shifts. Expected answer: Yes, there was a minor update to the deployment process. Impact on approach: If confirmed, we'd focus on the changes made and their potential impact.

• Considering user segments, I'm wondering if this is affecting all clients equally. Are we seeing the increased error rates across all customer types, or is it more prevalent in certain industries or deployment sizes?

Why it matters: Helps identify if the issue is universal or specific to certain use cases. Expected answer: The issue is more pronounced in larger, more complex deployments. Impact on approach: We'd investigate factors specific to complex deployments if this is the case.

• Given the nature of RPA, I'm curious about the types of errors we're seeing. Are these primarily runtime errors, configuration errors, or something else?

Why it matters: Different error types point to different root causes. Expected answer: There's an increase in runtime errors specifically. Impact on approach: We'd focus on factors that could affect runtime performance.

• Thinking about external factors, has there been any significant change in the typical workloads or processes that our RPA deployments are handling?

Why it matters: Changes in underlying processes can impact RPA performance. Expected answer: No significant changes reported by clients. Impact on approach: We'd shift focus to internal factors if no external changes are identified.