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Product Management Root Cause Analysis Question: Investigating Medium's technology category read time decrease

Asked at Medium

15 mins

Why has the average read time for articles in Medium's "Technology" category dropped by 30% over the past month?

Data Analysis Problem Solving Product Strategy Digital Publishing Social Media Content Platforms
User Engagement Analytics Root Cause Analysis Content Strategy Medium

Introduction

The recent 30% drop in average read time for Medium's "Technology" category articles is a concerning trend that requires immediate attention. This analysis will systematically investigate potential root causes, generate data-driven hypotheses, and propose actionable solutions to address this significant decline in user engagement.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a seasonal component. Has this drop coincided with any major holidays or tech events?

Why it matters: Seasonal factors could explain temporary fluctuations. Expected answer: No significant seasonal events. Impact on approach: If seasonal, we'd focus on cyclical patterns; if not, we'd investigate other factors.

  • Considering user segments, I'm curious about the distribution. Has the drop been consistent across all user types, or are certain groups more affected?

Why it matters: Helps identify if it's a universal issue or specific to certain users. Expected answer: The drop is more pronounced among casual readers. Impact on approach: We'd focus on casual reader experience and retention strategies.

  • Regarding recent changes, have there been any updates to the recommendation algorithm or UI in the past month?

Why it matters: Recent changes could directly impact user behavior. Expected answer: A minor update to the recommendation system was implemented. Impact on approach: We'd investigate the impact of this update on content discovery and engagement.

  • Thinking about content, has there been a shift in the type or quality of articles published in the "Technology" category?

Why it matters: Content changes could affect reader engagement. Expected answer: No significant changes in content strategy or quality control. Impact on approach: We'd look deeper into user preferences and content presentation.

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