Why has Triage Staffing seen a 30% decline in new healthcare facility partnerships over the last 6 months?

Introduction

Triage Staffing's 30% decline in new healthcare facility partnerships over the last 6 months is a critical issue that demands immediate attention. This analysis will systematically identify, validate, and address the root cause while considering both short-term and long-term implications for the business.

I'll approach this problem by first clarifying the context, then ruling out external factors before diving deep into product understanding, metric breakdown, and hypothesis formation. We'll then conduct a thorough root cause analysis, propose validation methods, and outline a comprehensive resolution plan.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking there might be seasonal factors at play. Has this 30% decline been compared to the same period last year?

Why it matters: Seasonal variations could explain the decline and affect our approach. Expected answer: Yes, it's been compared and the decline is still significant. Impact on approach: If seasonal, we'd focus on year-over-year trends rather than month-over-month.

• Considering the metric specificity, I'm curious about the definition of "new partnerships." Has there been any recent change in how we define or measure new partnerships?

Why it matters: Changes in measurement could artificially inflate the decline. Expected answer: No changes in definition or measurement. Impact on approach: If changed, we'd need to recalculate using consistent metrics.

• Given the healthcare industry's dynamic nature, I'm wondering if there have been any significant regulatory changes in the last 6-8 months that could impact facility partnerships?

Why it matters: Regulatory changes could explain the decline and require a different solution approach. Expected answer: No major regulatory changes. Impact on approach: If regulatory changes exist, we'd need to adapt our partnership model.

• Thinking about our product lifecycle, have we introduced any major changes to our partnership onboarding process or terms in the past year?

Why it matters: Internal changes could be deterring potential partners. Expected answer: Minor updates to the onboarding process, no major changes. Impact on approach: If significant changes occurred, we'd focus on analyzing their impact.