Introduction
Balancing exam security measures with user experience and accessibility for LTI's online assessment platform presents a critical trade-off. This scenario involves weighing the need for robust security protocols against the imperative of providing a seamless, accessible experience for test-takers. I'll analyze this trade-off by examining key stakeholders, metrics, and potential solutions.
I'll approach this by first clarifying the context, then diving deep into the product understanding, followed by a structured analysis of the trade-off, and concluding with actionable recommendations.
Step 1
Clarifying Questions (3 minutes)
Why it matters: Helps prioritize security features vs. user experience improvements Expected answer: A few minor incidents, but growing concern Impact on approach: Would influence the balance between enhancing security and maintaining usability
Why it matters: Aligns solution with revenue model and customer expectations Expected answer: Per-exam pricing with institutional contracts Impact on approach: Would focus on solutions that maintain exam integrity without significantly increasing per-exam costs
Why it matters: Ensures we don't neglect accessibility in pursuit of security Expected answer: Around 10-15% require some form of accommodation Impact on approach: Would necessitate careful consideration of how security measures impact accessibility features
Why it matters: Influences the types of security enhancements we can implement Expected answer: Currently browser-based with some plugins Impact on approach: Would guide the decision between enhancing current browser-based security or developing a dedicated secure application
Why it matters: Determines the scope and timeline of potential solutions Expected answer: Limited capacity with competing priorities Impact on approach: Would lean towards incremental improvements rather than a complete overhaul
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