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Product Management Technical Question: Designing a scalable data model for complex account hierarchies

Asked at Veeva

15 mins

How would you design a data model to accommodate an Account Hierarchy?

Product Technical Hard Member-only
Technical Architecture Data Modeling Scalability Planning Enterprise Software CRM ERP
Scalability System Design Data Modeling Database Architecture Hierarchy Management

Designing a Scalable Data Model for Account Hierarchy at [Company Name]

Introduction

The challenge of designing a data model for an Account Hierarchy is crucial for [Company Name]'s ability to represent complex organizational structures efficiently. This problem touches on core aspects of database design, scalability, and performance optimization. My approach will focus on creating a flexible, maintainable, and high-performance solution that can accommodate various hierarchy depths and sizes.

To address this challenge, I'll follow these steps:

  1. Clarify technical requirements
  2. Analyze current state and challenges
  3. Propose technical solutions
  4. Outline an implementation roadmap
  5. Define metrics and monitoring strategies
  6. Assess and mitigate risks
  7. Discuss long-term technical strategy

Tip

Ensure the data model aligns with both immediate needs and future scalability requirements.

Step 1

Clarify the Technical Requirements (3-4 minutes)

"Looking at the potential scale of our account hierarchy, I'm considering the implications of supporting potentially millions of accounts with complex, multi-level relationships. Could you provide insight into the expected scale and depth of our account hierarchies?

Why it matters: Determines the choice between different hierarchical data models and indexing strategies. Expected answer: Support for up to 10 million accounts with hierarchies up to 10 levels deep. Impact on approach: Would lean towards a nested set model for efficient querying of deep hierarchies."

"Considering the nature of account relationships, I'm wondering about the flexibility required in our hierarchy structure. Are we dealing with strict tree structures, or do we need to support more complex relationships like multiple parents or cross-hierarchy connections?

Why it matters: Influences the choice between simple parent-child relationships and more complex graph-like structures. Expected answer: Primarily tree structures, but with occasional need for multiple parent relationships. Impact on approach: Would consider a hybrid model that primarily uses adjacency lists but allows for additional relationship types."

"Thinking about the query patterns for this hierarchy, I'm curious about the most common operations we'll need to support. Are we primarily looking at top-down traversal, bottom-up aggregation, or a mix of both?

Why it matters: Affects indexing strategies and potentially the choice of database technology. Expected answer: Mix of both, with emphasis on fast top-down traversal for permission inheritance. Impact on approach: Would focus on optimizing for fast descendant queries, possibly using materialized path techniques."

"Considering the dynamic nature of organizational structures, I'm thinking about the frequency of changes to the hierarchy. How often do we expect accounts to be moved within the hierarchy or new levels to be added?

Why it matters: Influences the trade-off between query performance and write performance. Expected answer: Moderate frequency, with bulk reorganizations occurring monthly. Impact on approach: Would need to balance query optimization with efficient update mechanisms, possibly using batch processing for large-scale changes."

Tip

After clarifying these points, I'll proceed with the assumption that we need to support a large-scale, primarily tree-structured hierarchy with occasional complex relationships, optimized for both querying and moderate update frequency.

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