Why has Armis's Asset Discovery scan completion rate dropped by 15% over the past month?

Introduction

The recent 15% drop in Armis's Asset Discovery scan completion rate over the past month is a critical issue that demands immediate attention. This decline directly impacts our ability to provide comprehensive security coverage for our clients, potentially exposing them to undetected vulnerabilities. I'll approach this problem systematically, focusing on identifying the root cause, validating our hypotheses, and developing both short-term fixes and long-term strategic solutions.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking there might have been a recent product update. Has there been any significant change to the Asset Discovery feature in the last 1-2 months?

Why it matters: Recent changes could directly impact scan performance. Expected answer: Yes, there was a minor update to improve scan speed. Impact on approach: If confirmed, we'd focus on regression testing and rollback considerations.

• Considering user segments, I'm curious about the distribution of this drop. Is the 15% decrease uniform across all customer types, or is it more pronounced in specific segments?

Why it matters: Helps identify if the issue is global or segment-specific. Expected answer: The drop is more significant in enterprise customers. Impact on approach: We'd prioritize investigating enterprise-specific factors if confirmed.

• Given the nature of asset discovery, I'm wondering about network changes. Have there been any notable changes in customer network environments or configurations recently?

Why it matters: External factors could be influencing scan completion rates. Expected answer: No significant changes reported by customers. Impact on approach: If confirmed, we'd focus more on internal factors rather than customer environments.

• Thinking about system health, I'm concerned about potential infrastructure issues. Have we observed any unusual patterns in our system performance metrics coinciding with this drop?

Why it matters: Infrastructure problems could directly impact scan completion rates. Expected answer: Some intermittent latency spikes noted in our cloud services. Impact on approach: If confirmed, we'd prioritize infrastructure optimization and stability improvements.