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Product Management Root Cause Analysis Question: Investigating sudden increase in Databricks SQL query job failures

What's causing the sudden increase in job failures for Databricks SQL queries over the past week?

Problem Solving Data Analysis Technical Understanding Big Data Cloud Services Business Intelligence
Data Analytics Performance Optimization Root Cause Analysis Cloud Computing

Introduction

The sudden increase in job failures for Databricks SQL queries over the past week is a critical issue that demands immediate attention. This problem directly impacts our users' ability to extract insights from their data, potentially affecting business decisions and overall satisfaction with our platform. I'll approach this analysis systematically, focusing on identifying the root cause, validating hypotheses, and developing both short-term fixes and long-term solutions.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might have been a recent deployment or configuration change. Has there been any significant update to the Databricks SQL environment in the past 1-2 weeks?

Why it matters: Recent changes often correlate with performance issues. Expected answer: Yes, there was a minor update to the query optimizer. Impact on approach: If confirmed, we'd focus on the update's impact on query execution.

  • Considering the specificity of "job failures," I'm wondering about the nature of these failures. Are we seeing a particular error message or failure type across these incidents?

Why it matters: Common error patterns can quickly narrow down the root cause. Expected answer: Yes, there's a recurring "Out of Memory" error in many failed jobs. Impact on approach: This would lead us to investigate memory allocation and query complexity.

  • Given that this is a sudden increase, I'm curious about the scale. Has the failure rate increased by a specific percentage or absolute number compared to the previous week?

Why it matters: The magnitude of the increase helps prioritize the issue and gauge its impact. Expected answer: The failure rate has increased by approximately 30%. Impact on approach: A significant increase would warrant more urgent action and broader investigation.

  • Thinking about potential external factors, have there been any notable changes in user behavior or data volumes being processed recently?

Why it matters: External changes can sometimes manifest as internal issues. Expected answer: There's been a 20% increase in data volume processed over the last month. Impact on approach: This would lead us to investigate scalability and resource allocation.

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