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Product Management Root Cause Analysis Question: Investigating sudden drop in GitHub pull request merge rates

Asked at GitHub

15 mins

What could be causing the sudden 20% drop in pull request merge rates for public repositories on GitHub over the past week?

Data Analysis Problem-Solving Technical Understanding Software Development Version Control DevOps
Data Analysis Collaboration Tools Product Metrics Root Cause Analysis GitHub

Introduction

The sudden 20% drop in pull request merge rates for public repositories on GitHub over the past week is a critical issue that demands immediate attention. This metric is a key indicator of developer productivity and collaboration on the platform. To address this problem, I'll employ a systematic approach to identify, validate, and resolve the root cause while considering both short-term fixes and long-term implications.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking this could be related to a recent platform update. Has there been any significant change to GitHub's infrastructure or UI in the past two weeks?

Why it matters: Recent changes could directly impact user behavior or system performance. Expected answer: Yes, there was a major update to the pull request interface. Impact on approach: If confirmed, we'd focus on the new interface's usability and potential bugs.

  • Considering user segments, I'm curious about the distribution of this drop. Is the 20% decrease uniform across all types of public repositories, or is it more pronounced in certain categories?

Why it matters: This helps identify if the issue is global or specific to certain user groups. Expected answer: The drop is more significant in larger, more active repositories. Impact on approach: We'd investigate factors specific to high-activity repos if this is the case.

  • Given the metric specificity, I'm wondering about the definition. Has there been any change in how pull request merge rates are calculated or tracked in the past month?

Why it matters: Ensures we're not dealing with a data anomaly or definition change. Expected answer: No changes to the metric calculation. Impact on approach: If there were changes, we'd need to reassess the validity of the comparison.

  • Thinking about external factors, have there been any major open-source events or holidays that could have affected developer activity in the past week?

Why it matters: External events could explain temporary changes in user behavior. Expected answer: No significant events noted. Impact on approach: If events are identified, we'd factor this into our analysis of user behavior patterns.

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