What features could we add to Planday's mobile app to enhance on-the-go scheduling for managers?

Introduction

To enhance on-the-go scheduling for managers using Planday's mobile app, we need to focus on streamlining their workflow and improving efficiency. I'll analyze the current situation, identify key pain points, and propose innovative solutions that align with Planday's goals and user needs.

Step 1

Clarifying Questions (5 mins)

• Looking at the product context, I'm thinking Planday primarily serves businesses with shift-based workforces. Could you confirm the main industries and business sizes we're targeting with this mobile app enhancement?

Why it matters: Determines the specific scheduling needs and constraints we need to address Expected answer: Primarily small to medium-sized businesses in retail, hospitality, and healthcare Impact on approach: Would tailor features to industry-specific scheduling challenges

• Considering user behavior, I'm curious about the current usage patterns of the mobile app versus the desktop version. What percentage of scheduling tasks are currently performed on mobile, and what are the most common actions taken on the go?

Why it matters: Helps prioritize which features to optimize for mobile use Expected answer: 40% of scheduling tasks on mobile, primarily last-minute changes and shift swaps Impact on approach: Would focus on streamlining these high-frequency mobile actions

• Regarding pain points and market position, how does Planday currently compare to competitors in terms of mobile functionality, and what are the most frequent user complaints about the mobile app?

Why it matters: Identifies areas for differentiation and improvement Expected answer: Lagging in mobile features, users complain about limited functionality and slow performance Impact on approach: Would prioritize performance optimization and feature parity with desktop

• Thinking about company alignment, what are the key business metrics Planday is aiming to improve with this mobile app enhancement?

Why it matters: Ensures our solutions align with overall business objectives Expected answer: Increase mobile app usage by 30%, reduce time spent on scheduling tasks by 20% Impact on approach: Would focus on features that directly impact these metrics