what metrics would you use to evaluate about you's mobile app user experience?

Introduction

Evaluating the user experience of About You's mobile app requires a comprehensive approach to product success metrics. To address this challenge effectively, I'll follow a structured framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders. This approach will help us gain a holistic understanding of the app's performance and user satisfaction.

Step 1

Product Context

About You is a fashion e-commerce platform that offers a personalized shopping experience through its mobile app. The app allows users to browse, purchase, and manage their fashion items, with features like personalized recommendations, virtual try-ons, and social sharing.

Key stakeholders include:

1. End users (fashion-conscious consumers)
2. Fashion brands and retailers
3. About You's product and engineering teams
4. Company executives and investors

The user flow typically involves:

1. App launch and personalization
2. Product discovery and browsing
3. Item selection and customization
4. Purchase and checkout
5. Post-purchase engagement (reviews, returns, etc.)

The mobile app is crucial to About You's overall strategy, as it serves as the primary touchpoint for many customers and drives a significant portion of sales. Compared to competitors like Zalando or ASOS, About You's app focuses more heavily on personalization and social features.

In terms of product lifecycle, the About You app is in the growth stage, with a established user base but still expanding into new markets and demographics.