What metrics would you use to evaluate Abrigo's loan origination system?

Introduction

Evaluating the success of Abrigo's loan origination system requires a comprehensive approach to metrics that captures the product's impact across multiple dimensions. To address this product success metrics challenge, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Abrigo's loan origination system is a software platform designed to streamline and automate the loan application, underwriting, and approval process for financial institutions. Key stakeholders include:

1. Banks and credit unions (primary customers)
2. Loan officers and underwriters
3. Borrowers (end-users)
4. Abrigo's product and engineering teams
5. Regulatory bodies

The user flow typically involves loan officers inputting application data, the system performing automated checks and risk assessments, underwriters reviewing and making decisions, and finally, loan approval or denial. This product fits into Abrigo's broader strategy of providing comprehensive financial technology solutions to help institutions manage risk and drive growth.

Compared to competitors like nCino or Finastra, Abrigo's system likely differentiates through its integration capabilities with other Abrigo products and its focus on compliance and risk management.

In terms of product lifecycle, the loan origination system is likely in the growth or maturity stage, given Abrigo's established presence in the market.

Software-specific context:

• Platform: Likely cloud-based with web and mobile interfaces
• Integration points: Core banking systems, credit bureaus, document management systems
• Deployment model: Software-as-a-Service (SaaS)