What metrics would you use to evaluate Cityblock's community health worker program?

Introduction

Evaluating Cityblock's community health worker program requires a comprehensive approach to product success metrics. This innovative healthcare model aims to improve health outcomes for underserved populations through personalized, community-based care. To assess its effectiveness, we'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Cityblock's community health worker program is a healthcare delivery model that employs trained local residents to provide support, education, and care coordination to underserved communities. Key stakeholders include:

1. Patients: Seeking improved health outcomes and access to care
2. Community Health Workers (CHWs): Providing frontline care and support
3. Healthcare providers: Collaborating with CHWs to deliver comprehensive care
4. Payers (insurance companies, government programs): Looking for cost-effective care models
5. Cityblock Health: Aiming to improve community health while building a sustainable business

The user flow typically involves:

1. Patient enrollment and initial assessment
2. Assignment to a CHW and care team
3. Regular check-ins and health education sessions
4. Coordination of medical appointments and social services
5. Ongoing monitoring and adjustment of care plans

This program fits into Cityblock's broader strategy of addressing health disparities through community-based, technology-enabled care. Compared to traditional healthcare models, it offers a more personalized and accessible approach, particularly for underserved populations.

The product is in the growth stage, with Cityblock expanding to new markets and refining its model based on early successes and learnings.