what metrics would you use to evaluate gometro's multi-modal journey planner?

Introduction

Evaluating GoMetro's multi-modal journey planner requires a comprehensive approach to product success metrics. To address this challenge effectively, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

GoMetro's multi-modal journey planner is a digital platform that helps users plan trips using various transportation modes. Key stakeholders include:

1. End-users seeking efficient travel options
2. Transportation providers (public transit, ride-sharing services)
3. City planners and transportation authorities
4. GoMetro's business team and investors

User flow:

1. Input origin and destination
2. View multiple route options combining different modes
3. Select preferred route and receive detailed instructions
4. (Optional) Book tickets or hail rides directly through the app

This product aligns with GoMetro's strategy to simplify urban mobility and reduce reliance on private vehicles. Compared to competitors like Citymapper or Moovit, GoMetro likely focuses on emerging markets or specific regions with unique transportation challenges.

Product Lifecycle Stage: Growth phase - the core functionality is established, but there's room for expansion and optimization.

Software-specific context:

• Platform: Mobile app (iOS/Android) and web-based
• Integration points: APIs for various transportation providers, mapping services, and payment gateways
• Deployment model: Cloud-based with regular updates