What metrics would you use to evaluate JLL's Corrigo facilities management software?

Introduction

Evaluating the success of JLL's Corrigo facilities management software requires a comprehensive approach to product metrics. To address this product success metrics challenge effectively, I'll follow a structured framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Corrigo is a cloud-based facilities management software platform offered by JLL, a global commercial real estate services company. It's designed to help organizations manage their facilities, maintenance, and work order processes more efficiently.

Key stakeholders include:

1. Facility managers: Seeking to streamline operations and reduce costs
2. Maintenance technicians: Need an easy-to-use system for managing work orders
3. Property owners: Want to maintain asset value and reduce operational expenses
4. JLL: Aims to expand its software offerings and increase market share

User flow:

1. Facility managers create work orders in the system
2. Technicians receive and update work orders via mobile app
3. Managers track progress and generate reports
4. Property owners review performance metrics and cost data

Corrigo fits into JLL's broader strategy of digital transformation in real estate services, offering a tech-driven solution to complement its traditional services. Compared to competitors like ServiceChannel or Maintenance Connection, Corrigo emphasizes its integration with JLL's broader real estate expertise.

Product Lifecycle Stage: Mature growth phase, with established market presence but ongoing feature development and expansion opportunities.