What metrics would you use to evaluate Kiva's Field Partner program?

Introduction

Evaluating Kiva's Field Partner program requires a comprehensive approach to product success metrics. This microfinance initiative plays a crucial role in Kiva's mission to alleviate poverty through lending. I'll follow a structured framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Kiva's Field Partner program is a cornerstone of their microfinance model, connecting lenders with borrowers in developing countries. Field Partners are typically microfinance institutions, social businesses, schools, or non-profit organizations that administer loans on the ground.

Key stakeholders include:

1. Borrowers: Seeking access to capital for business, education, or personal needs
2. Lenders: Individuals or organizations providing funds
3. Field Partners: Local organizations facilitating loans
4. Kiva: The platform connecting lenders and borrowers
5. Local communities: Benefiting from economic development

User flow:

1. Field Partners identify potential borrowers and assess their creditworthiness
2. Partners post loan requests on Kiva's platform
3. Lenders browse and fund loans
4. Field Partners disburse funds and collect repayments
5. Kiva manages the flow of funds between lenders and partners

The program aligns with Kiva's strategy of leveraging technology and local partnerships to expand financial inclusion. Compared to competitors like Zidisha or GlobalGiving, Kiva's Field Partner model offers a balance between direct peer-to-peer lending and traditional microfinance.

Product Lifecycle Stage: Mature - The Field Partner program has been a core part of Kiva's operations for years, but continues to evolve and expand into new regions.