What metrics would you use to evaluate M2P Fintech's core banking system?

Introduction

Evaluating the success of M2P Fintech's core banking system requires a comprehensive approach to metrics that captures the product's impact across multiple dimensions. To address this product success metrics challenge, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

M2P Fintech's core banking system is a cloud-native platform that provides essential banking functionalities to financial institutions. It serves as the technological backbone for banks and fintech companies, enabling them to offer modern banking services to their customers.

Key stakeholders include:

1. Financial institutions (primary customers)
2. End-users (bank customers)
3. Regulators
4. M2P Fintech's internal teams (development, operations, sales)

The user flow typically involves financial institutions integrating the core banking system into their existing infrastructure. They then use it to manage customer accounts, process transactions, and offer various banking products. End-users interact with the system indirectly through their bank's interface.

This product is central to M2P Fintech's strategy of empowering financial institutions with modern, flexible technology. It competes with traditional core banking providers like FIS and Fiserv, as well as newer cloud-based solutions like Mambu and Thought Machine.

In terms of product lifecycle, M2P Fintech's core banking system is in the growth stage. It has proven its concept and is now focused on scaling and expanding its feature set to capture more market share.