what metrics would you use to evaluate sweepsouth's customer rating system?

Introduction

Evaluating SweepSouth's customer rating system requires a comprehensive approach to product success metrics. To address this challenge effectively, I'll follow a structured framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders. This approach will help us gain a holistic understanding of the rating system's performance and impact on the business.

Step 1

Product Context

SweepSouth's customer rating system is a crucial feature of their home cleaning service platform. It allows customers to rate and review the cleaners (called "SweepStars") after each cleaning session. This system serves multiple purposes:

1. Quality assurance: Helps maintain high service standards
2. Trust building: Provides social proof for potential customers
3. Performance management: Assists in evaluating and rewarding top performers

Key stakeholders include:

• Customers: Seeking reliable, high-quality cleaning services
• SweepStars: Aiming to build their reputation and secure more work
• SweepSouth: Striving to maintain service quality and grow the business

User flow:

1. Customer books a cleaning session
2. SweepStar completes the cleaning task
3. Customer receives a prompt to rate and review the service
4. Rating is recorded and displayed on the SweepStar's profile

This rating system is integral to SweepSouth's broader strategy of building a trusted, quality-focused cleaning service marketplace. It differentiates them from traditional cleaning agencies by providing transparency and accountability.

Compared to competitors like Handy or TaskRabbit, SweepSouth's focus on cleaning services allows for a more specialized rating system tailored to cleaning-specific criteria.

In terms of product lifecycle, the rating system is likely in the growth or maturity stage, depending on how long it has been implemented and its current level of sophistication.