What metrics would you use to evaluate Wasabi's Intelligent Tiering service?

Introduction

Evaluating Wasabi's Intelligent Tiering service requires a comprehensive approach to product success metrics. To address this challenge effectively, I'll follow a structured framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Wasabi's Intelligent Tiering is a cloud storage service that automatically moves data between two access tiers based on usage patterns, optimizing costs for customers with unpredictable data access needs.

Key stakeholders include:

• Customers: Seeking cost-effective, hassle-free cloud storage
• Wasabi: Aiming to increase market share and revenue
• IT administrators: Looking for simplified storage management
• Developers: Requiring easy integration with applications

User flow:

1. Customer sets up Intelligent Tiering for their data
2. System monitors data access patterns
3. Data is automatically moved between tiers based on usage
4. Customer is billed based on storage used in each tier

This service fits into Wasabi's broader strategy of providing simple, affordable cloud storage solutions that compete with major players like Amazon S3. Compared to competitors, Wasabi's offering typically has a simpler pricing structure and claims to be more cost-effective.

Product Lifecycle Stage: Growth - The service is established but still gaining market share and evolving features.

Software-specific context:

• Platform: Cloud-based infrastructure
• Integration points: APIs for third-party tools and applications
• Deployment model: Fully managed service