What metrics would you use to evaluate Zscaler's Zero Trust Exchange platform?

Introduction

Evaluating Zscaler's Zero Trust Exchange platform requires a comprehensive approach to product success metrics. This cloud-based security solution is critical for organizations adopting a zero trust architecture, so we must consider metrics that reflect its effectiveness, performance, and business impact. I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Zscaler's Zero Trust Exchange is a cloud-native security platform that connects users, devices, and applications using business policies over any network. Key stakeholders include IT security teams, CISOs, end-users, and Zscaler's business leadership.

User flow typically involves:

1. User attempts to access a resource
2. Zero Trust Exchange authenticates and authorizes the user
3. If approved, the user is granted least-privileged access

This platform is central to Zscaler's strategy of securing the modern cloud-first, mobile-first enterprise. It competes with traditional VPN solutions and other cloud security platforms like Palo Alto Networks' Prisma Access.

As a mature product in the growth stage, Zscaler's focus is on expanding market share and enhancing features to stay ahead of evolving security threats.

Software-specific considerations:

• Cloud-native architecture
• Integration with various identity providers and enterprise systems
• Continuous deployment model for rapid updates and threat response