How can we explain the recent 25% decline in completion rates for Multiverse's software engineering bootcamp?

Introduction

The recent 25% decline in completion rates for Multiverse's software engineering bootcamp is a critical issue that demands immediate attention. This analysis will systematically identify, validate, and address the root cause while considering both short-term and long-term implications for the program's success.

I'll approach this problem by first clarifying key details, ruling out external factors, and then diving deep into the product, user journey, and metrics. From there, I'll generate data-driven hypotheses, conduct root cause analysis, and propose validation methods and solutions.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking this might be a recent trend. When exactly did you first notice this decline?

Why it matters: Helps pinpoint potential triggers and narrows the investigation timeframe. Expected answer: Within the last quarter. Impact on approach: Recent changes would be prioritized in the analysis.

• Considering user segments, I'm wondering if this decline is uniform across all cohorts. Have you noticed any patterns in terms of which students are more likely to drop out?

Why it matters: Identifies whether the issue is systemic or specific to certain groups. Expected answer: Higher dropout rates among part-time students. Impact on approach: Would focus on factors affecting part-time students' ability to complete the program.

• Given the nature of bootcamps, I'm curious about the curriculum. Have there been any recent changes to the course content or structure?

Why it matters: Curriculum changes could directly impact student engagement and completion rates. Expected answer: A new module on cloud computing was added recently. Impact on approach: Would investigate the implementation and reception of the new module.

• Thinking about external factors, I'm considering the job market. Has there been any significant shift in the demand for software engineers recently?

Why it matters: External market forces could influence students' motivation to complete the program. Expected answer: No major changes in the job market. Impact on approach: Would focus more on internal factors if the job market remains stable.