Why has Lattice's performance review completion rate dropped by 15% over the last quarter?

Introduction

The recent 15% drop in Lattice's performance review completion rate over the last quarter is a concerning trend that requires immediate attention. As we delve into this issue, we'll employ a systematic approach to identify, validate, and address the root cause while considering both short-term fixes and long-term strategic implications.

Step 1

Clarifying Questions (3 minutes)

• Considering the timing, I'm wondering if there have been any recent changes to the performance review process or platform. Have there been any significant updates to Lattice's performance review feature in the past quarter?

Why it matters: Recent changes could directly impact user behavior and completion rates. Expected answer: Yes, there was a UI update or No, no major changes. Impact on approach: If yes, we'd focus on the change impact; if no, we'd look at other factors.

• Looking at the user base, I'm curious about the distribution of the drop. Is the 15% decrease uniform across all customer segments, or is it more pronounced in specific industries or company sizes?

Why it matters: This helps identify if the issue is global or specific to certain user groups. Expected answer: It's uniform / It's more pronounced in X segment. Impact on approach: Uniform drop suggests a systemic issue; segment-specific drop narrows our focus.

• Considering external factors, I'm thinking about the broader economic context. Has there been any significant shift in the job market or economic conditions that might influence companies' prioritization of performance reviews?

Why it matters: External pressures could be influencing companies' focus on performance reviews. Expected answer: Yes, there's been economic uncertainty / No, conditions have been stable. Impact on approach: Economic factors could lead us to explore how Lattice can adapt to changing priorities.

• Focusing on the metric itself, I'm wondering about the definition of "completion rate." Has there been any change in how this metric is calculated or tracked in the last quarter?

Why it matters: Ensures we're comparing apples to apples and not dealing with a measurement issue. Expected answer: No change / Yes, we adjusted the calculation. Impact on approach: A change in calculation would shift our focus to data integrity and metric definition.