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Product Management Analytics Question: Measuring success of Facebook's charitable fundraising feature

Asked at Meta

12 mins

How would you measure the success of Facebook Fundraisers?

Product Success Metrics Medium Member-only
Metrics Definition Stakeholder Analysis Strategic Thinking Social Media Nonprofit Fintech
Product Analytics Metrics Facebook Social Impact Fundraising

Introduction

Measuring the success of Facebook Fundraisers requires a comprehensive approach that considers multiple stakeholders and metrics. To effectively evaluate this feature, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Framework Overview

I'll follow a simple success metrics framework covering product context, success metrics hierarchy.

Step 1

Product Context

Facebook Fundraisers is a feature that allows users to create fundraising campaigns for personal causes, nonprofits, or charitable organizations directly on the Facebook platform. Key stakeholders include:

  1. Donors: Motivated by desire to support causes and connect with friends
  2. Fundraisers: Individuals or organizations seeking to raise money
  3. Nonprofits: Beneficiaries of fundraising efforts
  4. Facebook: Platform provider aiming to increase engagement and positive impact

User flow:

  1. Creation: Fundraiser sets up campaign, defining goal and beneficiary
  2. Promotion: Fundraiser shares campaign with network
  3. Donation: Users view and contribute to campaigns
  4. Disbursement: Funds transferred to beneficiary

This feature aligns with Facebook's mission to build community and bring the world closer together by facilitating social good. It competes with dedicated fundraising platforms like GoFundMe but leverages Facebook's vast user base and social graph.

Facebook Fundraisers is in the growth stage of its lifecycle, with ongoing feature enhancements and expansion to new markets.

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