Should SweepSouth prioritize expanding our service area or improving the quality of existing cleaners?

Introduction

The key trade-off for SweepSouth is whether to prioritize expanding our service area or improving the quality of existing cleaners. This decision impacts our growth strategy, customer satisfaction, and operational efficiency. I'll analyze this trade-off by examining our current product, potential impacts, key metrics, and experimental approaches to inform a data-driven recommendation.

Step 1

Clarifying Questions (3 minutes)

• Context: I'm assuming SweepSouth is a home cleaning service platform. Could you confirm if this is correct and provide any additional context about our current market position and scale?

Why it matters: Helps frame the trade-off within our business model Expected answer: Confirmation and brief overview of current operations Impact on approach: Would influence the balance between growth and quality improvement strategies

• Business Context: Based on our current growth trajectory, I'm thinking expansion might be a priority. How does this trade-off align with our current revenue targets and strategic objectives?

Why it matters: Ensures alignment with overall business goals Expected answer: Details on growth vs. profitability focus Impact on approach: Would guide resource allocation and prioritization

• User Impact: Considering customer satisfaction, I'm curious about our current Net Promoter Score (NPS) or similar metrics. How satisfied are our customers with the existing service quality?

Why it matters: Helps assess the urgency of quality improvements Expected answer: Current NPS or satisfaction scores Impact on approach: Low scores would prioritize quality improvement over expansion

• Technical Feasibility: Regarding expansion, I'm wondering about our platform's scalability. Are there any technical limitations to expanding our service area quickly?

Why it matters: Identifies potential roadblocks to expansion Expected answer: Overview of technical capabilities and limitations Impact on approach: Technical constraints would influence the feasibility of rapid expansion

• Resource Allocation: Thinking about our team structure, how are our resources currently split between operations, quality control, and expansion efforts?

Why it matters: Helps understand our capacity for either initiative Expected answer: Breakdown of current resource allocation Impact on approach: Would inform realistic timelines and resource needs for each option