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Product Management Design Question: Facebook crisis management product focusing on user trust and data transparency

Asked at Meta

15 mins

Build a new product as part of the Facebook crisis management team.

Product Design Hard Member-only
Product Strategy User-Centric Design Data Privacy Social Media Tech Data Analytics
Social Media User Trust Data Privacy Product Design Crisis Management

Introduction

As part of Facebook's crisis management team, our task is to build a new product to address the company's ongoing challenges. Given Facebook's focus on social connectivity and user trust, I believe our goal is to develop a solution that enhances transparency and user control over their data. Does this align with your vision?

Tip

Does this sound good? Confirm with interviewer

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this is specifically for Facebook's existing ecosystem. Is that correct?

Why it matters: Helps frame the solution within Facebook's constraints Expected answer: Yes, working within Facebook's ecosystem Impact on approach: Would leverage existing Facebook resources and align with current product suite

  • Given Facebook's recent challenges, I'm assuming we have a relatively short timeframe to implement this solution. Are we looking at a 3-6 month timeline?

Why it matters: Influences the scope and complexity of the solution Expected answer: Yes, aiming for a quick implementation Impact on approach: Would focus on high-impact, quickly deployable features

  • I'm guessing we have access to Facebook's extensive user data and research. Is this correct?

Why it matters: Determines the depth of user insights available for decision-making Expected answer: Yes, full access to Facebook's user data and research Impact on approach: Would leverage existing data to inform user segments and pain points

Propose the Goal

Given Facebook's focus on rebuilding trust and transparency, I believe our goal is to develop a product that empowers users with greater control over their data while maintaining the core social connectivity features. Does this align with your vision?

Define the Scope

Should we focus on a feature that addresses data privacy and transparency for this product design challenge?

Based on the answers, I'll assume we're developing a new feature within Facebook's existing ecosystem, with a focus on data privacy and transparency, aiming for implementation within 3-6 months.

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