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Product Management Design Question: eBay homepage redesign focusing on personalization and user engagement

Asked at eBay

15 mins

You're the product manager at eBay. Design a new homepage.

Product Design Medium Member-only
User-Centric Design Data Analysis Prioritization E-commerce Online Marketplaces Retail
User Experience Personalization E-Commerce Conversion Optimization Product Design

Introduction

As the product manager at eBay, designing a new homepage is a critical task that can significantly impact user engagement, conversion rates, and overall business performance. The homepage serves as the gateway to eBay's vast marketplace, and its design must balance multiple objectives while providing a seamless user experience. I'll approach this challenge by first clarifying our goals, understanding user segments, identifying pain points, and then proposing innovative solutions.

Tip

Does this approach sound good? I'd like to confirm before we dive deeper into the details.

Step 1

Clarifying Questions (3 minutes)

  • Based on eBay's position as an established e-commerce platform, I assume we're working within existing technical infrastructure and brand guidelines. Is that correct?

Why it matters: Helps frame the solution within company constraints Expected answer: Yes, we need to work within eBay's current ecosystem Impact on approach: Would leverage existing resources and align with current brand identity

  • Are we focusing on a specific device type for this homepage redesign, such as mobile-first, or should we consider a responsive design for all devices?

Why it matters: Determines the design approach and prioritization of features Expected answer: Focus on responsive design with mobile-first approach Impact on approach: Would prioritize mobile user experience while ensuring adaptability across devices

  • Do we have access to recent user research or analytics data that highlight current pain points or areas for improvement on the existing homepage?

Why it matters: Informs data-driven decision making in the redesign process Expected answer: Yes, we have access to recent user feedback and engagement metrics Impact on approach: Would incorporate data insights into problem identification and solution design

Propose the Goal

Given eBay's focus on improving user engagement and driving sales, I believe the goal of this homepage redesign is to increase user engagement, improve discoverability of items, and ultimately boost conversion rates. Does this align with your vision for the project?

Define the Scope

For this redesign, should we focus on the core homepage experience, including personalized recommendations, trending items, and key navigation elements? Or are there specific features you'd like to prioritize?

Based on your answers, I'll assume we're working on a responsive, mobile-first design for eBay's global audience, focusing on improving engagement and conversion rates through better item discovery and personalization.

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