Introduction
As the product manager at eBay, designing a new homepage is a critical task that can significantly impact user engagement, conversion rates, and overall business performance. The homepage serves as the gateway to eBay's vast marketplace, and its design must balance multiple objectives while providing a seamless user experience. I'll approach this challenge by first clarifying our goals, understanding user segments, identifying pain points, and then proposing innovative solutions.
Tip
Does this approach sound good? I'd like to confirm before we dive deeper into the details.
Step 1
Clarifying Questions (3 minutes)
Why it matters: Helps frame the solution within company constraints Expected answer: Yes, we need to work within eBay's current ecosystem Impact on approach: Would leverage existing resources and align with current brand identity
Why it matters: Determines the design approach and prioritization of features Expected answer: Focus on responsive design with mobile-first approach Impact on approach: Would prioritize mobile user experience while ensuring adaptability across devices
Why it matters: Informs data-driven decision making in the redesign process Expected answer: Yes, we have access to recent user feedback and engagement metrics Impact on approach: Would incorporate data insights into problem identification and solution design
Propose the Goal
Given eBay's focus on improving user engagement and driving sales, I believe the goal of this homepage redesign is to increase user engagement, improve discoverability of items, and ultimately boost conversion rates. Does this align with your vision for the project?
Define the Scope
For this redesign, should we focus on the core homepage experience, including personalized recommendations, trending items, and key navigation elements? Or are there specific features you'd like to prioritize?
Based on your answers, I'll assume we're working on a responsive, mobile-first design for eBay's global audience, focusing on improving engagement and conversion rates through better item discovery and personalization.
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