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Product Management Design Question: Lyft large party transportation service concept

Asked at Lyft

15 mins

Design Lyft for large parties.

Product Design Medium Member-only
Product Strategy User Segmentation Feature Prioritization Transportation Technology Sharing Economy
User Experience Product Design Ride-Sharing Market Expansion Group Transportation

Introduction

Designing Lyft for large parties presents an exciting opportunity to expand the ride-sharing market and address a significant pain point for group transportation. I'll approach this challenge by first clarifying our objectives, then analyzing user segments and pain points before proposing and prioritizing solutions. Let's dive in.

Tip

Does this approach sound good to you? I'm happy to adjust if you have any specific areas you'd like me to focus on.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this might be an extension of Lyft's existing product suite. Is that correct, or should we consider this as a standalone product?

Why it matters: This helps frame the solution within existing constraints or as a new opportunity. Expected answer: It's an extension of Lyft's current offerings. Impact on approach: We'd leverage existing infrastructure and user base while focusing on group-specific features.

  • Considering Lyft's market position, I assume we're working with significant resources but also facing strong competition. Is this an accurate assessment of the context?

Why it matters: Influences the scale and ambition of our solution. Expected answer: Yes, we have resources but need to differentiate from competitors. Impact on approach: We'll aim for innovative solutions that leverage Lyft's strengths.

  • Given the focus on large parties, I'm wondering if we have any specific data on the frequency and nature of group ride requests. Do we have access to such insights?

Why it matters: Helps tailor our solution to actual user behavior and needs. Expected answer: We have some data, but it's limited. Impact on approach: We'll need to balance existing insights with new research and assumptions.

Propose the Goal

Given Lyft's focus on expanding market share and improving user experience, I believe our goal should be to create a seamless, efficient, and enjoyable ride-sharing solution for groups of 6 or more people. Does this align with your vision for the product?

Define the Scope

For this challenge, should we focus on urban environments where Lyft already has a strong presence, or should we consider expanding into new markets like suburban or rural areas?

Based on your answers, I'll assume we're extending Lyft's existing product for urban environments, targeting groups of 6 or more people, with the goal of providing a superior group transportation experience.

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