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Product Management Design Question: Restaurant owner app concept with review aggregation and analytics dashboard

Design a restaurant app like Yelp for restaurant owners.

Product Design Medium Member-only
Product Strategy User Research Feature Prioritization Food & Beverage Technology Hospitality
User Experience Data Analytics Competitive Analysis Product Design Restaurant Tech

Introduction

Designing a restaurant app like Yelp for restaurant owners is an intriguing challenge that addresses a significant gap in the market. This product would empower restaurant owners with tools and insights to manage their online presence, customer feedback, and business operations more effectively. I'll approach this design problem by first clarifying our objectives, then analyzing the market and user needs, before proposing and prioritizing solutions.

Tip

Does this approach sound good? I'd be happy to adjust my focus if you have any specific areas you'd like me to emphasize.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this might be for a new product rather than an existing one. Is that correct?

Why it matters: Helps determine if we're working within existing constraints or starting fresh. Expected answer: Yes, it's a new product. Impact on approach: We'll have more flexibility in design but need to consider market entry strategies.

  • I'm assuming we're designing this for a tech startup rather than an established company. Is that accurate?

Why it matters: Influences our resource assumptions and go-to-market strategy. Expected answer: Yes, it's for a startup. Impact on approach: We'll need to focus on rapid iteration and finding product-market fit quickly.

  • Are there any specific time or resource constraints we should be aware of for this project?

Why it matters: Helps prioritize features and set realistic goals. Expected answer: We have 6 months and a small team to launch an MVP. Impact on approach: We'll need to focus on core features and prioritize ruthlessly.

  • Has any user research been conducted with restaurant owners about their needs and pain points?

Why it matters: Determines if we're working with existing insights or need to conduct primary research. Expected answer: Limited research has been done, but more is needed. Impact on approach: We'll need to incorporate user research into our early development phases.

Propose the Goal

Given that we're likely working on a new product for a startup, I believe our goal should be to create a platform that empowers restaurant owners to effectively manage their online presence and improve their business operations based on customer feedback. Does this align with your vision?

Define the Scope

For this product design challenge, should we focus on core features like review management, analytics, and customer engagement tools? This would give us a solid foundation to build upon while addressing key pain points for restaurant owners.

Based on the answers, I'll assume we're designing a new product for a startup, with a focus on core features that address the most pressing needs of restaurant owners. We have limited initial resources and need to launch an MVP within 6 months.

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