Introduction
To improve Discord, we need to analyze its current state, identify key pain points, and develop innovative solutions that enhance user experience while aligning with the platform's core values. I'll approach this by examining user segments, analyzing pain points, generating solutions, and proposing metrics for success.
Step 1
Clarifying Questions
Why it matters: Determines if we focus on retaining core gaming users or expanding to new segments. Expected answer: Mid-transition with rising user acquisition in non-gaming sectors. Impact on approach: Would balance feature development between gaming and general communication needs.
Why it matters: Helps identify core strengths to leverage in improvements. Expected answer: Real-time communication features and community-building tools. Impact on approach: Would focus on enhancing these strengths while addressing weaknesses.
Why it matters: Identifies potential technical constraints for new features. Expected answer: Challenges with voice chat quality during peak hours and server stability for large communities. Impact on approach: Would prioritize backend improvements alongside user-facing features.
Why it matters: Informs potential for new revenue streams or feature gating. Expected answer: Primarily reliant on Nitro subscriptions with growing interest in server boosting. Impact on approach: Would explore ways to enhance value proposition of premium features.
Tip
At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.
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