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Product Management Improvement Question: Enhancing Netflix's content licensing strategy to boost user satisfaction and retention

How would you improve Netflix Content Licensing?

Product Improvement Hard Member-only
Strategic Thinking Data Analysis Negotiation streaming entertainment media
Netflix User Retention Streaming Content Strategy Licensing

Introduction

I'm excited to dive into improving Netflix's content licensing strategy. This is a critical area that directly impacts the company's ability to attract and retain subscribers in an increasingly competitive streaming landscape. I'll approach this challenge by examining user segments, analyzing pain points, generating solutions, and proposing metrics to measure success. Let's begin by clarifying some key aspects of the current situation.

Step 1

Clarifying Questions (5 mins)

  • Looking at Netflix's global expansion, I'm thinking about regional content preferences. Could you share insights on how content licensing strategies differ across major markets like North America, Europe, and Asia?

Why it matters: Determines if we need to tailor licensing approaches for different regions Expected answer: Significant variations in content popularity and licensing costs across regions Impact on approach: Would focus on developing region-specific licensing strategies

  • Considering the rise of original content production, I'm curious about the current balance between licensed and original content in Netflix's library. What's the approximate split, and how has it evolved over the past few years?

Why it matters: Helps understand the strategic importance of licensing vs. original content Expected answer: Licensed content still dominates but original content is growing rapidly Impact on approach: Would influence whether to focus on optimizing licensing or shifting more towards original content

  • Given the competitive landscape with new streaming services launching, I'm wondering about the exclusivity of Netflix's licensed content. What percentage of our licensed content is exclusive to Netflix, and how has this metric trended recently?

Why it matters: Indicates the strength of Netflix's competitive position in content licensing Expected answer: Exclusive content percentage has decreased due to increased competition Impact on approach: Would prioritize securing more exclusive licensing deals or focus on original content

  • Considering the long-term nature of licensing agreements, I'm interested in understanding the typical duration of Netflix's licensing contracts. What's the average length, and how flexible are these agreements?

Why it matters: Affects the ability to adapt the content library quickly to changing user preferences Expected answer: Most contracts are multi-year with limited flexibility Impact on approach: Would explore ways to introduce more flexibility into licensing agreements

Tip

Now that we've clarified some key points, let's take a brief moment to organize our thoughts before moving on to user segmentation.

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