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Product Management Improvement Question: How to enhance Twitter's user engagement and retention

How would you improve Twitter?

Product Improvement Medium Member-only
Product Strategy User Analysis Feature Prioritization Social Media Technology Digital Marketing
Social Media User Engagement Product Improvement Retention Strategy Twitter

Introduction

To improve Twitter, we need to address its core challenges while enhancing its strengths as a real-time communication platform. I'll outline a strategic approach to evolve Twitter's product offering, focusing on user engagement, content quality, and monetization opportunities.

Framework overview

I'll start by asking clarifying questions, then analyze user segments and pain points. From there, I'll generate and evaluate solutions, prioritize them, and propose metrics for measuring success.

Step 1

Clarifying Questions (5 mins)

  • Looking at Twitter's position in the social media landscape, I'm thinking about its unique value proposition. Could you provide more context on how Twitter currently differentiates itself from other platforms like Facebook or Instagram?

Why it matters: Helps focus our improvement efforts on Twitter's core strengths Expected answer: Twitter's real-time nature and public conversation model Impact on approach: Would emphasize features that enhance real-time engagement and public discourse

  • Considering Twitter's recent changes, I'm curious about the current product lifecycle stage. Can you share where Twitter stands in terms of user growth and engagement metrics?

Why it matters: Determines if we should focus on acquisition or retention strategies Expected answer: Mature product with slowing growth but stable engagement Impact on approach: Would prioritize user retention and monetization over aggressive expansion

  • Given the importance of content quality on social platforms, I'm wondering about Twitter's current content moderation approach. Could you elaborate on the main challenges Twitter faces in maintaining a healthy conversation environment?

Why it matters: Informs potential improvements in user experience and platform integrity Expected answer: Challenges with misinformation, harassment, and bot activity Impact on approach: Would explore AI-driven moderation tools and user empowerment features

  • Thinking about Twitter's business model, I'm interested in understanding the current revenue streams. Can you provide an overview of how Twitter generates revenue and which areas are seen as having the most growth potential?

Why it matters: Guides our focus on improvements that align with business objectives Expected answer: Primarily ad-based revenue with growing subscription services Impact on approach: Would look at enhancing ad targeting capabilities and expanding subscription offerings

Tip

At this point, I'd like to take a 1-minute break to organize my thoughts before diving into the next step.

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