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Product Management Strategy Question: Improving Twitter's news experience to increase user engagement and credibility

How would you improve Twitter news?

Product Improvement Medium Member-only
Product Strategy User Segmentation Solution Prioritization Social Media News Media Digital Advertising
Social Media Product Strategy User Engagement Content Curation News Optimization

Introduction

Improving Twitter news is a critical task that could significantly enhance user engagement and the platform's value proposition. Twitter has long been a go-to source for real-time news and information, but there's always room for improvement in today's fast-paced digital landscape. I'll approach this challenge by examining user segments, identifying pain points, and proposing innovative solutions to enhance the Twitter news experience.

Step 1

Clarifying Questions

  • Looking at Twitter's position in the social media landscape, I'm thinking about its unique role in news dissemination. Could you provide more context on how users currently interact with news content on Twitter, and what specific aspects of the news experience we're looking to improve?

Why it matters: This helps us focus our efforts on the most impactful areas of the news experience. Expected answer: Users primarily discover news through their feed and trending topics, but engagement with news content could be higher. Impact on approach: Would focus on improving news discovery and engagement mechanisms.

  • Considering Twitter's global user base, I'm curious about the current personalization of news content. How well is Twitter currently tailoring news to individual users' interests and locations?

Why it matters: Determines if we need to focus on improving personalization algorithms or other aspects of the news experience. Expected answer: There's room for improvement in news personalization, especially for international users. Impact on approach: Would prioritize enhancing personalization capabilities and localization features.

  • Given the challenges with misinformation on social media platforms, I'm wondering about Twitter's current fact-checking and credibility mechanisms for news content. Can you share any insights on the effectiveness of existing measures and areas for improvement?

Why it matters: Helps us understand if we need to focus on improving trust and credibility in news content. Expected answer: Twitter has some fact-checking measures in place, but there's still a significant challenge with misinformation spread. Impact on approach: Would consider implementing more robust fact-checking and credibility indicators.

  • Thinking about Twitter's broader strategy, how does improving the news experience align with the company's current priorities and long-term vision?

Why it matters: Ensures our improvements align with Twitter's overall direction and goals. Expected answer: Enhancing the news experience is a key priority to position Twitter as the go-to platform for real-time information. Impact on approach: Would focus on solutions that reinforce Twitter's unique strengths in real-time news delivery.

Tip

At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.

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