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Product Management Improvement Question: Enhancing restaurant search functionality for better user experience

Asked at Uber

15 mins

How would you improve the restaurant search?

Product Improvement Medium Member-only
Problem-Solving User Segmentation Feature Prioritization Food & Beverage Technology Local Services
User Experience Product Improvement Personalization Search Optimization Restaurant Tech

Introduction

To improve restaurant search, we need to understand the current landscape, user needs, and pain points in the existing system. I'll analyze the problem, identify key user segments, and propose innovative solutions to enhance the restaurant search experience. Let's dive into the details.

Step 1

Clarifying Questions

  • Looking at the product context, I'm thinking about the primary use case for our restaurant search. Could you help me understand if we're focusing on a specific platform (mobile app, website, or voice assistant) or if this is a cross-platform improvement?

Why it matters: Determines the scope of our improvements and potential technical constraints. Expected answer: Cross-platform improvement with a focus on mobile. Impact on approach: Would prioritize mobile-first design while ensuring consistency across platforms.

  • Considering user behavior, I'm curious about the current user engagement metrics. What's our average user retention rate, and how frequently do users interact with the restaurant search feature?

Why it matters: Helps identify if we need to focus on acquisition or retention strategies. Expected answer: 30-day retention rate of 40%, with users searching for restaurants 2-3 times per month. Impact on approach: Would focus on increasing engagement frequency and improving the search experience to boost retention.

  • Thinking about our market position, how do we currently differentiate ourselves from competitors like Yelp or Google Maps in the restaurant search space?

Why it matters: Identifies our unique value proposition and areas for potential improvement. Expected answer: We have a strong focus on personalized recommendations and user-generated content. Impact on approach: Would leverage and enhance these strengths in our improvement strategy.

  • Considering company alignment, what are the key business objectives driving this improvement initiative? Are we looking to increase user engagement, monetization, or expand our restaurant partner network?

Why it matters: Ensures our improvements align with overall business goals. Expected answer: Primary focus on increasing user engagement, with secondary goals of monetization and partner expansion. Impact on approach: Would prioritize features that drive user engagement while considering monetization opportunities.

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