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Product Management Strategy Question: Improving YouTube's user engagement and content discovery

How would you improve YouTube?

Product Improvement Hard Member-only
Product Strategy User Segmentation Solution Prioritization social media video streaming digital advertising
Product Strategy User Engagement Content Discovery Video Platforms Mobile-First

Introduction

YouTube, as a leading video-sharing platform, has revolutionized how we consume and create content. However, to maintain its competitive edge and enhance user experience, we need to explore potential improvements. I'll approach this challenge by first clarifying our objectives, then analyzing key user segments and their pain points, before proposing and evaluating solutions.

Step 1

Clarifying Questions (5 mins)

  • What specific metrics is YouTube looking to improve (e.g., user engagement, creator satisfaction, ad revenue)?

Why this matters: It helps focus our improvement efforts on the most critical areas. Hypothetical answer: Increase daily active users by 15% and creator uploads by 10% within the next year. Impact: We'll prioritize solutions that directly impact user engagement and content creation.

  • Are there any particular user segments or markets YouTube wants to grow?

Why this matters: It guides our user segmentation and solution targeting. Hypothetical answer: YouTube aims to increase its market share among 18-34 year-olds in emerging markets. Impact: We'll focus on features and improvements that appeal to younger users in developing countries.

  • What are the current top complaints from users and content creators?

Why this matters: It highlights existing pain points we need to address. Hypothetical answer: Users complain about intrusive ads and algorithm recommendations. Creators struggle with monetization and discoverability. Impact: Our solutions will need to balance user experience, creator satisfaction, and revenue generation.

  • How does YouTube view emerging competitors like TikTok or Twitch?

Why this matters: It informs our competitive strategy and feature prioritization. Hypothetical answer: YouTube sees short-form video and live streaming as key areas for growth and competition. Impact: We'll explore improvements in these areas to maintain YouTube's market position.

Based on these hypothetical answers, I'll assume our primary goals are to increase user engagement, especially among younger users in emerging markets, while also improving the creator experience and exploring short-form and live content formats.

Tip

At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.

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