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Product Management Root Cause Analysis Question: Instagram user signup decline in Brazil

Asked at Meta

15 mins

What's causing the sudden 30% decrease in new user sign-ups for Instagram in Brazil?

Data Analysis Problem Solving Strategic Thinking Social Media Technology Digital Marketing
Social Media Data Analysis User Acquisition Root Cause Analysis Localization

Introduction

The sudden 30% decrease in new user sign-ups for Instagram in Brazil is a critical issue that demands immediate attention. This significant drop in a key growth metric could have far-reaching implications for Instagram's market position and long-term success in the region. I'll approach this problem systematically, focusing on identifying potential root causes, validating hypotheses, and developing both short-term and long-term solutions.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • What's the typical daily or weekly new user sign-up rate for Instagram in Brazil?

  • When did we first notice this 30% decrease, and has it been consistent since then?

  • Have we observed similar declines in other metrics, such as daily active users or engagement rates?

  • Were there any recent product updates or changes to the sign-up process?

  • Are there any ongoing technical issues or outages that could be affecting sign-ups?

  • Have there been any recent changes in Brazil's digital landscape or regulations?

Why these questions matter: Understanding the context and scope of the issue is crucial for accurate analysis. Hypothetical answers could reveal whether this is a sudden drop or a gradual decline, if it's isolated to sign-ups or part of a broader trend, and if there are any obvious triggers we should investigate first.

Impact on solution approach: The answers will help us narrow down potential causes and prioritize our investigation. For instance, if the decline coincides with a product update, we'd focus on that area first. If it's a gradual decline, we might look more closely at market trends or competitive factors.

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