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Pricing
Product Management Improvement Question: Enhancing Instagram's brand onboarding for influencer marketing

Asked at Meta

15 mins

How to make brands onboarding smoother on Instagram for Influencer marketing.

Product Improvement Hard Member-only
User Experience Design Product Strategy Data Analysis Social Media Digital Marketing E-commerce
Social Media User Experience Product Improvement Influencer Marketing Brand Onboarding

Introduction

To improve the onboarding process for brands on Instagram for influencer marketing, we need to streamline the experience, reduce friction points, and create a more intuitive system that aligns with both brand and influencer needs. I'll outline a strategic approach to enhance this critical aspect of Instagram's ecosystem.

Framework overview

I'll be using a structured approach to analyze this problem, starting with clarifying questions, then moving on to user segmentation, pain point analysis, solution generation, evaluation, and metrics. This will ensure we cover all aspects of the improvement process.

Step 1

Clarifying Questions (5 mins)

  • What specific metrics are currently used to measure the success of brand onboarding for influencer marketing on Instagram?

  • Why this matters: Understanding current metrics helps identify areas for improvement and set benchmarks.
  • Hypothetical answer: Completion rate of onboarding process, time to first campaign launch, number of influencer partnerships initiated within first month.
  • Impact: This will guide our focus on key areas that directly affect these metrics.
  • What are the current steps in the brand onboarding process for influencer marketing?

  • Why this matters: Knowing the existing process helps identify specific pain points and opportunities for streamlining.
  • Hypothetical answer: Account creation, brand profile setup, influencer discovery tools introduction, campaign creation walkthrough, payment system setup.
  • Impact: This will allow us to pinpoint exactly where improvements can be made in the user journey.
  • What are the most common reasons brands drop off during the onboarding process?

  • Why this matters: Identifying major pain points helps prioritize improvements.
  • Hypothetical answer: Complexity of campaign setup, difficulty in finding relevant influencers, unclear pricing structures.
  • Impact: This will guide our solution development to address the most critical issues first.
  • How does the current onboarding process differ for small businesses versus large corporations?

  • Why this matters: Different types of brands may have varying needs and pain points.
  • Hypothetical answer: Large corporations have more complex approval processes and team collaboration needs, while small businesses require more guidance and simpler tools.
  • Impact: This will help us tailor solutions to different brand segments.

Based on these hypothetical answers, I'll assume that the current onboarding process is somewhat complex, with varying needs for different brand sizes, and that there are opportunities to improve in areas of campaign setup, influencer discovery, and pricing clarity.

Tip

I'd like to take a quick minute to organize my thoughts before moving on to the next step.

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